1. Ａll purchases on Magnet official website can be returned unconditionally within 7 days of delivery (Taiwan island, Kinmen, Penghu, Orchid Island, Green Island, and Little Liuqiu only). Please note that any return after 7 days of delivery will not be accepted.
2. Please fill in your name, e-mail address, phone number, order number, bank account number and the reason for return on 2. Please fill in your name, e-mail address, phone number, order number, bank account number and the reason for return on the Return Request Form. We will contact you immediately after receiving it.. We will contact you immediately after receiving it.
3. We accept partial returns. Please send back the item(s) you want to return in the original packaging, and be sure to include inside the invoice, the order confirmation, the free gift given, and so on. If the items sent back are not properly packaged or are inconsistent with the information on the request form, the return delivery charges will be deducted from the refund amount.
4. When your return request is authorized, we will have the delivery service provider pick up the items from the address you provided at our cost.
5. Coupons will be invalid once used. Therefore coupons cannot be restored after the authorization of the return.
6. By submitting6. By submitting the Return Request Form, you accept our return policy and authorize us to void the invoice and proceed to refund., you accept our return policy and authorize us to void the invoice and proceed to refund.
Refund Process
1. The refund process will begin after the returned items have been received and confirmed. Please make sure the bank account number on 1. The refund process will begin after the returned items have been received and confirmed. Please make sure the bank account number on the request form is correct.
2. After confirming that the items are eligible for refund and the information you provided is correct, we will make a refund to your bank account within 10 days.
Can't apply for a return?
1. Return requests made after 7 days of delivery will not be accepted.
2. If there is a discrepancy between the returned items and the order, or if the items are not properly packaged with the free gifts, invoices, and order confirmation included, the return could be declined.
Didn’t get the refund?
1. The bank account number provided may be incorrect.
2. If the paper-back invoice we sent with the goods is not included in the returned package, we will contact you and ask you to send it back to us at your own cost.
3. If there is some problem with the information you provided on the request form and we cannot reach you within 10 days after the form has been submitted, we will need to cancel the return request.
4. If the items to be returned cannot be picked up by the delivery service provider over 3 times. We will need to cancel the return request.
When you have chosen to pick up your order from the convenience store/ pickup spot of delivery service but fail to do so…
1. Please think through before placing an order, and do not fail to pick up the goods from the convenience store/ pickup spot of delivery service without contacting us.Customers failing to pick up goods without contacting us for more than twice will be put in the blacklist and banned from purchasing on Magnet official website.
Please confirm that you have read and accepted the conditions and terms above before filling out the Return Request Form. We will process your return request upon receipt of the form.
Please note by submitting the Return Request Form, you accept our return policy and authorize us to void the invoice and proceed to refund., you accept our return policy and authorize us to void the invoice and proceed to refund.
